Refund policy

At Koustubh Gems, we are dedicated to providing our customers with the finest quality astrological gemstones through our website, www.koustubhgems.com. We understand that sometimes, despite our best efforts, you may need to return a product or seek a replacement.

To ensure that you have a seamless shopping experience, we have established the following Return and Replacement Policy:

1. Return and Replacement Period:

You have a 7-day window from the date of receiving your order to initiate a return or request a replacement for the purchased gemstone.

2. Eligibility for Returns and Replacements:

You can request a return or replacement under the following circumstances:
  • If the received gemstone is damaged, defective, or not as described
  • If you received the incorrect gemstone.
  • If the gemstone does not meet the specifications or quality as promised on our website.
3. Exclusions:

Please be aware that the following scenarios are not eligible for returns or replacements:
  • Any item that has been tampered with, altered, or used.
  • Natural color variations in gemstones.
  • Personalized gemstones with specific engravings or designs, unless there is a quality issue.

4. Return/Replacement Procedure:

To initiate a return or replacement, please adhere to these steps:
  • Contact our Customer Service team (contact@koustubhgems.com) +91 9218666331 within the 7-day return and replacement window.
  • Provide the order number and a detailed description of the issue.
  • Our team will guide you through the return or replacement process.
  • If replacement is approved, the replaced order will be delivered within 7 business days.
  • If refund is approved the refund will be credited to the original payment account within 10 business days.
5. Inspection and Verification:

All returned or replaced items will be subject to inspection to ensure they meet our return and replacement criteria.

6. Shipping and Handling:

Return shipping fees will be the responsibility of the customer, except in cases where the return is due to a mistake on our part.

7. Custom-Made Jewellery and Store Credit:

For custom-made jewellery, if you wish to return the item within the 7-day return and replacement window, we offer the option of receiving store credit equal to 80% of the item’s original purchase value. This store credit can be used for future purchases at Koustubh Gems.

8. Customer Satisfaction:

We are committed to ensuring your satisfaction. If you have any questions or concerns about our Return and Replacement Policy, please do not hesitate to contact our Customer Service team for assistance.

9. Website Accuracy:

We strive to provide accurate descriptions and images of our gemstones on our website. However, please note that due to variations in monitors and the natural characteristics of gemstones, there may be slight differences in colour or appearance.

10. Privacy and Security:

Your personal information is important to us. We maintain strict privacy and security measures to protect your data and ensure a safe online shopping experience.

At Koustubh Gems, we stand by the quality of our products and are dedicated to providing you with an exceptional shopping experience.

Thank you for choosing us for your astrological gemstone needs. We are here to ensure your complete satisfaction with our products and services.